What may and may not be sold or done here

Breaking this policy can mean content removed, a listing taken down, a payout held, an account suspended or closed, and where the law requires it, a report to the authorities. We aim to be proportionate, and we will tell you what we did and why. See Community Standards for how decisions are made and appealed.

Items and services that may never be sold or gifted

• Illegal drugs, controlled substances, and anything sold as a legal substitute for them, including nitrous oxide for inhalation and unclassified psychoactive substances.
• Prescription-only medicines, and any medicine or medical device sold without the registration the law requires.
• Weapons, ammunition, explosives, and offensive weapons as defined by UK law, including knives sold to anyone under 18 and any knife whose sale is banned outright.
• Sexual services, escorting, and any pornographic or sexually explicit material.
• Anything involving a child, including any image, description or service that sexualises a person under 18. We report this to the authorities without waiting to be asked.
• Human tissue, organs, blood, and human remains.
• Live animals, and products from endangered or protected species.
• Stolen goods, counterfeits, replicas sold as genuine, and anything that infringes someone else's trade mark or copyright.
• Gambling, betting, lotteries, raffles, prize draws, and anything where the value received depends on chance.
• Financial products, investments, cryptocurrency, foreign exchange, loans, debt collection, and money transfer or remittance of any kind.
• Reselling or trading gift cards, vouchers or store credit issued by a third party, and any instrument designed to move value off the platform. This does not affect rewards, perks and prepaid credit issued through Gyftup itself, which are part of the product.
• Personal data, account credentials, contact lists, and anything that identifies a person who has not agreed to it.
• Hacking tools, malware, and services for defeating security, verification or age checks.
• Fake documents, identity documents, qualifications, reviews and testimonials.
• Political donations, and anything regulated as political campaign funding.
• Charitable fundraising by anyone who is not the registered charity itself, or who cannot show the charity has authorised it.
• Anything that requires a licence we cannot verify, or that is illegal where the buyer or the seller is.

Items that are allowed only under conditions

These are not banned, but they carry duties that sit with the seller, not with us.

• Alcohol. Only by a venue holding a licence to sell it, only served in person, and only after the venue has checked the age of whoever collects it. Age is not checked by us and cannot be checked at the point of payment, because the person paying is not the person drinking.
• Tobacco, vapes and nicotine products. Only where the seller is registered to sell them, only in person, and never to anyone under 18.
• Food. The seller is responsible for food hygiene registration, allergen information, and accurate descriptions. See our Safety Centre.
• Knives and bladed tools with a legitimate use, such as kitchen equipment. In person only, age checked by the seller, and never where the sale itself is prohibited.
• Event tickets. A venue or promoter may sell tickets to its own events freely. Reselling someone else's ticket is different: at or below face value only, and only where the original organiser allows resale.
• Services requiring qualification or insurance, including anything medical, cosmetic, clinical or involving care. The provider must hold the registration the law requires and is solely responsible for the service delivered.
• Items you post out. You are responsible for dispatch, packaging, and the buyer's cancellation and return rights. See our Refund and Cancellation Policy.

How you may not behave

• Harassing, threatening, stalking, bullying or intimidating anyone.
• Hate speech, or attacking someone for who they are, including their race, religion, disability, sex, gender identity or sexual orientation.
• Trying to obtain someone's home address, precise location, or the times they will be somewhere. There is no legitimate reason to need any of these here.
• Pressuring, grooming or manipulating anyone into sending or accepting gifts, and targeting people who are vulnerable, in crisis, or unable to make that decision freely.
• Impersonating another person, a business, or us.
• Soliciting money under false pretences, including invented hardship and fake causes.
• Moving a transaction off the platform to avoid fees, records, verification or protection.
• Using the platform to move money rather than to buy something real.
• Creating multiple accounts to get round a block, a limit or a suspension.
• Scraping, reverse engineering, overloading, or interfering with the platform, or accessing any part of it you have not been given access to.
• Automating account creation, messaging, or ordering.

Money laundering, fraud and sanctions

You must not use Gyftup to launder money, finance crime or terrorism, evade sanctions, or disguise where money came from or where it is going.

Identity checks are carried out by our payment providers, who are regulated to do them, and you may be asked to complete one before money can be paid out to you. We review accounts and may ask you to confirm who you are at any point. We may hold funds, refuse a payout, or close an account where we believe this rule has been broken, and we will report unlawful activity to the authorities where the law requires it.

Reporting a breach

If you see something here that breaks this policy, tell us. Include the order reference or a link, and say what is wrong with it. We read every report. If someone is in danger, call the emergency services first, as set out in our Safety Centre.

This policy forms part of our Regulamin. See also Community Standards and Appeals and our Complaints Policy.