Counter orders and kiosk

For takeaways, counters and anywhere people queue. There is no table, so each order gets a number. It is paid first and made second.

Take a counter order yourself

1. Open Tables.
2. Under Counter orders, type a name for the order. This is optional.
3. Select New order.
4. Tap the items.
5. Select Take payment.
6. Take payment by card code, cash or your own machine.

The order goes to the kitchen as soon as it is paid. Order numbers start again every day.

Let customers order for themselves

1. Open Tables, then Settings.
2. Select Manage venue ordering links.
3. Find the venue you want to configure.
4. If no links exist yet, select Allow customer ordering at this venue, then Create venue links.
5. Otherwise select Allow customer ordering at this venue, then Save venue switch.

Each venue has its own links and switch. Changing one venue leaves the others unchanged. Your business must have in-venue ordering enabled before customer links can go live.

Use the Online shop link on your website. Online purchases carry the platform fee. The venue QR and kiosk are for walk-in orders, with no platform fee. Item prices, delivery and applicable card charges still apply.

A tablet in your shop

1. On the tablet, open Tables, then Settings.
2. Select Manage venue ordering links.
3. Under your venue, select Launch venue kiosk.

Customers tap their own order and get an order number. They pay by scanning a code with their phone, or at your counter. The screen then returns to the menu for the next person.

Their own phone

1. Print the ordering code as a poster.
2. Customers scan it, order and follow the payment instructions.

They need no account.

Where these orders appear

Under Counter orders on Tables, marked as ordered by the customer.

Label	Meaning
To pay	Placed, waiting for payment
Being made	Paid and with the kitchen
Ready to collect	The kitchen has finished

Hand an order over

1. When the kitchen marks it ready, the order shows Ready to collect and your screen makes a sound.
2. Call the number.
3. Open the order and select Handed over.

The now serving screen

1. Open Tables, then Settings.
2. Select Open the now serving screen.
3. Leave it running on a TV or a spare tablet.

It shows the numbers being made and the numbers ready to collect. It shows numbers only, never names.

Unpaid orders

• An unpaid order a customer placed is dropped by itself after two hours.
• You can cancel an unpaid order with Cancel this order.
• Nothing is made until an order is paid.

Turn it off or change the link

Open Manage venue ordering links from Settings. Under the intended venue, clear Allow customer ordering at this venue, then select Save venue switch.

Select Replace online shop link to replace only the online link. Select Replace venue qr and kiosk link to replace only the venue QR and kiosk link. Reprint any posters using a replaced QR link. Other venues keep their own links.